Our competent sales team will be happy to help you and provide you with detailed information and advice on your questions. You can reach us by phone on 02151 82110, Monday to Thursday 8:00 a.m. to 4:40 p.m. and Friday 8:00 a.m. to 3:50 p.m. You can also send us a message via our contact form or by email.

Our competent sales staff will be happy to visit you on site to get to know the conditions, determine needs and present the relevant products to you in detail. Contact us by phone, email or using the contact form and we will arrange an appointment.

If you would like to order one or more items, click on the "Add to Cart" button. All selected items are displayed in the shopping cart. From there you can go to the ordering process via “Checkout”. To continue the order, you must first log in or create a customer account. Alternatively, you can order as a guest. You then provide your personal information and select a payment method. By clicking on “Buy now” you complete the order.

If you have any requests for changes after completing your order, please send us an email stating your customer and order number. You can find this on your order confirmation, which you automatically received after completing your order.

You can cancel your order in writing. However, only if it is not a special order and the order has not yet been shipped.

Registered customers have the opportunity to view current and past orders in their customer account under “My Orders”.

You can enter a voucher code in the “Redeem voucher” field during the ordering process. The corresponding discount will be deducted from the order value.

If your code is shown as "invalid", please check your details again. If the code fails despite observing the following criteria, please contact our sales team.

• Pay attention to upper and lower case letters, numbers and special characters.

• The voucher code can only be used once.

• The voucher code has already expired.

• The voucher code is tied to a specific customer account.

• The voucher code is only valid for a specific range.

• The voucher code is tied to a specific value of the goods.

In the Lüllmann online shop you can pay in advance by bank transfer, with PayPal, Klarna and Billie. You can find further information in the payment options section.

As soon as your ordered goods leave our warehouse, you will receive the invoice - usually by email.

Please always include your customer and order number! This makes automatic assignment in our system easier. Both numbers can be found in the order confirmation and the proforma invoice.

If you chose the advance payment method during the ordering process, please transfer the total amount of your order to:

Account holder: Lüllmann GmbH

IBAN: DE61 3107 0001 0636 0200 00

BIC: DEUT DE DD 310 - Deutsche Bank AG

If you receive a reminder even though you have already made the payment, please contact our accounting department immediately - by phone or email.

Information about delivery times for the products can be found on the product detail pages. You can add products that are in stock in the warehouse directly to your shopping cart.

In addition to Germany, business customers can also choose from the delivery countries Austria, Belgium, the Netherlands and Luxembourg in the Lüllmann online shop. For other target countries, please contact our sales team: by phone, email or using our contact form.

Shipment tracking is possible with all transport service providers. You will receive the link to track the status of your shipment in the shipping confirmation. Because your order may consist of multiple packages or be shipped using different carriers, you may receive multiple links in different emails.

During the ordering process, you can specify a delivery address that differs from the billing address. However, deliveries to packing stations are currently not possible.

You can book a telephone notification during the ordering process. In the case of a freight forwarding delivery, you will be contacted by the freight forwarder by telephone to arrange an appointment. Delivery usually takes place between 8 a.m. and 5 p.m.

Of course we offer you delivery on a fixed date. The fixed date must be noted in your order. All information about delivery can be found in our shipping section.

To create an account in the Lüllmann online shop, first go to the menu item “Log in” - “Register now”. Now enter your personal data in the following steps. By clicking on “Log in” your account will be created. You can then log in to your customer account.

> Create new customer account

When you order, the data you provide is used, so you don't have to keep re-entering it. In the "My Orders" area you can view and track the status of current orders.

You can easily change your personal information in your customer account under the menu item “My personal information”.

> Log in to your customer account

If you have forgotten the access data for your Lüllmann customer account, click on "Forgot password" in the login window and enter the email address that is stored in your customer account. We will then send you a link to assign a new password.

> Reset password

You can select the “Delete customer account” button in your customer account and irrevocably delete your customer account after confirmation.

> Delete customer account

If you received an incorrect item, please contact our sales team. We take care of everything else.

You can track the shipping status of your shipment at any time using the tracking link sent to you by email. If you have any further questions about the status of your delivery, please contact the respective shipping partner directly.